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How it works
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meow@katkin.club

+44 161 850 4600

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Pause KatKin Fresh Meal Plan(s)

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Did your cat eat any of our recipes?

Yes

No

We’re sorry to see you go –
but we still think you’re the cat’s whiskers for giving us a try

Great to know your cat loved some KatKin meals.
At KatKin, cats pick their favourites. Instead of cancelling, would you rather like to select your cat’s favourite recipes for their next box?

Yes

No

Can we instead delay your next box to give you more time
to finish the fresh meals?

We encourage you not to cancel your meal plan just yet.
It’s best to give your cat a chance to try their fresh meals first. When your first box is delivered, we share loads of helpful transitioning information in the Welcome Booklet and in emails. You also get an upcoming reminder email before every new delivery, to give you a chance to update meal selections for favourites and to cancel the subscription if your cat does not like any of our seven fresh recipes.

We understand this is a difficult time for everyone
and we are sorry this is the case. If it helps, we can offer you 10% off your next box Coupon code:Expensive10

We understand this is a difficult time for everyone
and we are sorry this is the case. If it helps, we can offer you 10% off your next box Coupon code: Covid19_10

Can we instead delay your next delivery until
you are back from holiday?

Can we instead delay your next box to give you time
to make space in your freezer for fresh meals?

We are deeply sorry to hear this.
Please help us understand where we went wrong?

Please tell us more about this.

Please tell us more about this.

x

Pause KatKin Fresh Meal Plan(s)

Please choose a reason to pause meal plan(s):

Did your cat eat any of our recipes?

Yes

No

We’re sorry to see you go –
but we still think you’re the cat’s whiskers for giving us a try

Great to know your cat loved some KatKin meals.
At KatKin, cats pick their favourites. Instead of cancelling, would you rather like to select your cat’s favourite recipes for their next box?

Yes

No

Can we instead delay your next box to give you more time
to finish the fresh meals?

We encourage you not to cancel your meal plan just yet.
It’s best to give your cat a chance to try their fresh meals first. When your first box is delivered, we share loads of helpful transitioning information in the Welcome Booklet and in emails. You also get an upcoming reminder email before every new delivery, to give you a chance to update meal selections for favourites and to cancel the subscription if your cat does not like any of our seven fresh recipes.

We understand this is a difficult time for everyone
and we are sorry this is the case. If it helps, we can offer you 10% off your next box Coupon code:Expensive10

We understand this is a difficult time for everyone
and we are sorry this is the case. If it helps, we can offer you 10% off your next box Coupon code: Covid19_10

Can we instead delay your next delivery until
you are back from holiday?

Can we instead delay your next box to give you time
to make space in your freezer for fresh meals?

We are deeply sorry to hear this.
Please help us understand where we went wrong?

Please tell us more about this.

Please tell us more about this.

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